About This Comic: Customer Satisfaction
I’m not sure if this reads easily. I occasionally try to play with dialogue and let you fill in some of the bits.
What happened Saturday night is one of my pet peeves. I have it on good authority from my allergist that my allergy from dust mites (they’re everywhere) can be relieved by investing in protective bedding that acts as a kind of barrier.
They aren’t cheap, typically between $100 – $120 for a King mattress, so when I found one for $39.99 I figured I found one of those mythic things called a “sale”. You may know them as “bargains“, but since I’m an idiot who likes to pay full retail, I don’t have much experience with them.
Fast forward to cashier ringing it up at $99.99, which resulted in my reply “get the manager”. Nonetheless, when the manager of the day wouldn’t sell it to me for the posted price, since it was a “mistake” I left the store. He thought we were done. I went straight to Twitter.
Within 32 minutes I had a reply from the official Twitter, and within two days a chat on the phone after an investigation by the district customer service rep – concluding I was right – I had an appointment to pay for the item at the lower price. My idea of a happy ending.
Last night the 10:00 news banter on FoxNY discussed abysmal phone-based customer service and how Tweets get actions. This is well documented in a book I’m still reading by David Meerman Scott called “The New Rules of Marketing and PR“. Savvy firms watch social media 24/7 to make sure their brands aren’t being bashed.
How about you? Ever lose it in a retail store?