About This Comic: Self Service
I have a very literal definition of “self service”. So when some disinterested, smug employee/associate jumps into the process that I can handle myself, it gets me more annoyed than it probably should.
Sometimes this can make me irate. If you have to scan my debit card for me - for whatever excuse – it is not a faster, better way than traditional checkout. I can’t help feeling the training approach involves targeting the Boomer generation (I’m at the the end of the range for that demographic) as needing more help with technical things since ageism is a real “ism” that people actually admit to. It is a form of profiling, unless I am reading too much into it. Perhaps that is the part that really angers me.